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Legal

Terms of Service

Effective August 29, 2026 · Last updated August 30, 2026

1. Acceptance of these terms

These Terms of Service (the “Terms”) are an agreement between you and Vireal LLC(“VIREAL”, “we”, “us”). They govern your use of the VIREAL platform at vireal.com and any website, application, or service we provide through it (the “Service”).

By creating an account, signing in, or using the Service, you agree to these Terms. If you are agreeing on behalf of a brokerage, team, or other organization, you confirm that you are authorized to bind that organization, and “you” means that organization. If you do not agree, do not use the Service.

2. The Service

VIREAL is software for real estate professionals. Depending on what your account is enabled for, it can include a client database and CRM, property search websites and IDX listing display, comparative market analyses, calling and messaging, email tools, a calendar, and AI-assisted features.

We improve the Service continuously. We may add, change, or remove features. If we make a change that materially reduces a feature you rely on, we will make a reasonable effort to tell you in advance.

The Service is a tool. It does not provide legal, tax, appraisal, or brokerage advice, and nothing it produces — including valuations, comparative market analyses, and AI-generated text — is a substitute for your own professional judgment. You are responsible for what you send to your clients.

3. Accounts

You need an account to use most of the Service. You agree to give accurate information, keep it current, and keep your sign-in credentials confidential. You are responsible for everything that happens under your account and under the accounts of users you invite to your organization.

You must be at least 18 years old and legally able to enter into this agreement. Tell us promptly at info@vireal.com if you believe an account has been used without authorization.

4. Acceptable use

You agree not to:

  • Break the law, or use the Service to help someone else break the law.
  • Send messages, calls, or email that violate anti-spam, telemarketing, or consent rules that apply to you — including CAN-SPAM, the TCPA, and applicable state and MLS rules. You are the sender, and you are responsible for having the consent you claim to have.
  • Use listing data in a way that breaks your MLS or IDX agreement, or display data you do not have the rights to display.
  • Upload malware, attempt to gain unauthorized access to the Service or to other customers’ data, probe or test our security without written permission, or interfere with the operation of the Service.
  • Scrape, resell, sublicense, or redistribute the Service or its data, or use it to build a competing product.
  • Reverse engineer the Service, except to the extent that restriction is unenforceable where you live.
  • Impersonate anyone, or use the Service to harass, defame, or discriminate against any person.

We may suspend access without notice if we reasonably believe it is necessary to protect the Service, our other customers, or a third party.

5. Customer data and privacy

“Customer Data” means the content you and your users put into the Service or connect to it — contacts, notes, messages, documents, listing preferences, and mailbox and calendar content you choose to connect. As between you and us, Customer Data is yours. You grant us the rights we need to host, process, transmit, back up, and display it in order to operate the Service for you and to support you.

You are responsible for having the right to put Customer Data into the Service, and for the consent required to contact the people in it.

How we handle personal information — including Google user data from a connected mailbox — is described in our Privacy Policy, which is part of these Terms.

While your account is active, you can export your data from the product. After termination, we will make Customer Data available for a reasonable period on request and then delete it in the ordinary course.

6. Third-party services

The Service connects to services we do not control — for example your email provider, your MLS or IDX data provider, calling and messaging carriers, mapping providers, and payment processors. Your use of those services is governed by their own terms, and their availability and behavior are not ours to guarantee. If a third party changes or discontinues something we depend on, the corresponding feature may change or stop working.

7. Fees

Paid plans are billed in advance for the period stated at sign-up, and fees are non-refundable except where required by law or where we say otherwise in writing. Usage beyond a plan’s included amounts — for example calling minutes, messages, or data requests — may be billed separately at the rates shown to you.

You authorize us to charge the payment method on file for all fees and applicable taxes, and to charge it again on each renewal until you cancel. We may change prices; we will give you notice before a change applies to your next renewal term. If an invoice is overdue, we may suspend the Service after giving you notice.

8. Intellectual property

We own the Service, including its software, design, and documentation. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. We keep every right we do not expressly grant.

If you send us feedback or suggestions, we may use them without obligation or payment to you.

9. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, or that listing data, valuations, market analyses, or AI-generated output will be accurate, complete, or current. Listing data comes from third parties and may be delayed or wrong. Verify anything you rely on.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data.

Our total liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve months before the event that gave rise to the claim. These limits do not apply to your obligation to pay fees, or to liability that cannot be limited by law.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms and do not fix it within 15 days of notice, if your account is overdue, or if we are required to by law.

On termination, your right to use the Service ends. Sections that by their nature should survive — including fees owed, intellectual property, disclaimers, limitation of liability — survive termination.

12. Changes to these terms

We may update these Terms. When we do, we will change the “Last updated” date above. For material changes we will give notice in the product or by email before the change takes effect. If you keep using the Service after a change takes effect, you accept the updated Terms.

13. General

These Terms, together with the Privacy Policy and any order form you sign with us, are the entire agreement between us about the Service. If any part of these Terms is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger or sale of assets.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. You and we agree that the state and federal courts located in Florida have exclusive jurisdiction over any dispute arising out of these Terms or the Service, and each of us consents to venue in those courts.

15. Contact

Vireal LLC
info@vireal.com